Our company uses courier companies to receive your orders.
The charge for orders under € 50 for shipments throughout Greece is € 3 while for orders over € 50 shipping is FREE.
The above cover the delivery at your door in all the cities of Greece. COD with additional 2 €, while for orders larger than 100 € cash on delivery is FREE.
Orders placed until 14:00 daily (except Saturday and Sunday) will be sent to the cooperating courier company on the same day and delivery to you will be made within 24-72 hours.
If for reasons of force majeure (strikes, rallies-mobilizations, bad weather conditions, etc.), your order can not be executed, we will inform you via email about the possible delivery date, and we will wait for confirmation from you, to complete the shipment.
You can change the product you received for a different size, color or design within 14 days of receiving your original order, with our courier company Speedex (this return is free). Any change other than the first one will be charged back to the customer
In case the customer for personal reasons wants to return the product, without replacing it, the return costs will be charged (See withdrawal).
In any case the returned products must be in the condition received by the customer.
Do not have any damage and their packaging should be the one that normally accompanies the product.
To be in excellent condition (with their factory packaging, and not used)
Be accompanied by all the documents with which the product was delivered (eg Retail Receipt, Invoice, etc.).
If the above conditions are met, you are free to send it back to us for replacement. Otherwise we reserve the right not to accept the return.
The customer must deliver the parcel with the product to be returned packaged as received, in order to ensure its safe transport to any Speedex Courier store that serves him.
Refunds are made by deposit in the customer’s bank account.
It is clarified that changes are always made to the current price of the product with the extra charge listed above. In case the new product you choose has a lower price than the one you return, you are entitled to a discount coupon, worth equal to the difference that arises. Refunds for the above case are not made.
You have the right to return the product you bought within 14 days from the shipment of the product, exercising the right of withdrawal and – only in case the product has not been used – to request a refund of the price you paid us. Return costs are borne by the customer & must be paid directly by you to the courier.
In case the payment of the order has been made by COD, the additional amount charged to the order will not be refunded with the above payment method, as well as in case shipping costs have been charged, the amount charged to the order will not be refunded.
Withdrawal return procedure:
In case of withdrawal, you send back the parcel to any courier you wish at our headquarters, at your own expense.
Your parcel must contain the original proof of purchase & a note stating the Iban account you wish to refund, bank name and beneficiary.
PRODUCT RETURN ADDRESS
In case you want to return the products you bought to us, the address to which the products to be returned must be:
Megalou Allexandrou 3
Ptolemaida of Kozani
Postal Code: 50200
Tel: +30 24631 00 391
Note that :
The products arrive at our company at your own risk, so you must make sure that they are properly packaged (not necessarily in their original packaging) and can not be damaged on the road!
All goods will be inspected upon return to the company.
In case a product is returned in unsuitable condition, we will have to send it back to you.
In case a product is returned by courier that we do not cooperate with and we charge our own, we will have to send it back to you
The company does not bear any responsibility for any products that have been returned to us by mistake.
We recommend that you keep the receipt & the courier number until the return process is completed.